Accomplished
manager with a strong affinity for web based technology and a keen business
sense. Articulate and persuasive in explaining benefits of technological
advancements and how they add value and increase customer retention.
Critical thinker, organized, highly motivated, and a detail-directed
problem solver with a proven talent for translating technical deliverables.
Managed innovative internet programs and service to win new customers,
generate revenue gains, and increase brand value.
ACCOMPLISHMENTS
- Successfully re-established
a profitable marketing department within six months with improved service
contract with annual renewals of 90%
- Responsible for customer relations
statewide as well as DC metro area
- Managed $6 million dollar innovatory
for three regional locations
- Reorganized customer service
plan for equipment sales, improving profits from $100,000 per year to
$250.000 per year
- Developed Customer service development
plans and conducted operation assessments.
- Counseled Managers on redefining
career and work related goals and objectives.
- Formulated, wrote, and implemented
new employee orientation manuals.
- Successfully launched new profitable
sales approaches that generated record sales volume
- Supervised operations of 15
person sales force in 4 locations throughout Northern Virginia with
revenues of $1.3 million annually.
- Directed a project team of 12
onsite and 10 offsite web developers
- Developed projects with senior
DOD officials to plan internal and external websites
- Developed a comprehensive Information
Technology plan
- Successfully refined and implemented
new projects to match PMBOK guidelines
- Developed an Internet Marketing
and Advertising company to develop web pages for small to mid-sized
companies
- Developed IT training for small
to mid-sized companies
- Developed Project plans
and management schedules for small to mid-size projects based on customer
needs
PROJECT MANAGEMENT/BUSINESS
ANALYSIS
- Solid business, communications, and presentation
skills adept at creating and coordinating extensive communication networks
to keep executive staff and team members apprised of goals, project
status, and resolving issues and conflicts. Using joint application
design (JAD) sessions and interviews, written correspondence, web-based
products, reports, project status reports, oral presentations, and e-mails.
- Management of detailed project plans to include,
resources, tasks, requirements, milestones, and review points.
- Experience in the documentation of system and business
requirements and specifications design and development of use
- Working experience of risk assessment and change
management
- Extensive experience in all MS office word processing,
spreadsheet, and project management software
OPERATIONS MANAGEMENT
SKILLS
- Creative and aggressive self-starter with integrative
thinking skills, capable of forming and maintaining positive and productive
working relationships in internal, external, independent, and team environments.
- Extensive leadership skills with 14 years operations
management experience in a wide variety of industries managing over
50 employees in website development, customer service and marketing
environments.
- Exceptional problem solving and sound decision-making
capabilities, recognized by associates for quality of data, alternative
solutions, and confident, accurate, decision-making.
- Skilled in the establishment of sound management
practices of field and central-based operational programs.
- Strong team building and leadership skills with a
global perspective and a vision of tomorrow's risks and opportunities.
- Strong till its done work ethic, taking ownership
of all duties and responsibilities.
Software Knowledge and Exposure:
* Access * Adobe Acrobat * ASP * ASP.NET * Front Page
* HTML* ColdFusion* Liquid Office * Lotus Notes * MS Office * MS Power
Point* MS Project * MS Publisher * Photoshop * QuickBooks * Quicken
* Visio *MS Project * PHP * mySQL *SQL *Unix *Flash *IIS *Apache *Windows Server
2003
PROFESSIONAL EXPERIENCE
Operations Director, Daubers of Washington Inc. 02/2003 –Present
- Supervised the Marketing and Information Technology
departments with the mission of education and training of all employees
in the use of proprietary business management system while conducting
oversight on software contractors. Tasked with documenting, analyzing,
and defining the users and system requirements, while increasing staff
productivity.
- Developed training planning with both inside and
outside sales personnel to increase revenue.
- Wrote change management plan and executed various
levels with user acceptance as well as operational acceptance. Established
risk assessment planning to prove that marketing plan conform to specifications
of business and quality requirements.
- Organized and facilitated customers and internal
stakeholders conducting requirements gathering sessions with the purpose
of defining the functional business and system requirements, documenting
all requirements in a requirements database to track development.
Deputy Project Manager Network Operations Center
Project Manager Internet Operations, CGI/Office of the Assistant Secretary
of Defense (Health Affairs) TRICARE 2000-2001
- Directed a project team of 12 onsite and 10 offsite
(Colorado Springs) web developers
- Developed projects with senior DOD officials to plan
internal and external websites
- Developed a comprehensive IT management plan
- Successfully refined and implemented new projects
to match PMBOK guidelines
Owner/Principle Hoss Media Consultants 1989-2003
- Developed an Internet Marketing and Advertising
company to develop web pages for small to mid-sized companies
- Developed IT training as needed
for individual small to mid-sized companies
- Developed Project plans and management schedules
for small to mid-size projects based on customer needs
- Assisted clients in reducing the cost and time expensed
in production and improving quality, flexibility, service levels, and
the use of available resources.
- Determined customer objectives, analyzed current
processes, developed cost-effective production and operational improvements,
and integrated information technology and human capital management to
improve performance and enable clients to focus on increasing sales
and profits.
EDUCATION
Bachelor of Science in Business Administration
Concentration in Project Management
Colorado Technical University, Colorado Springs, CO
Military Service:
US Navy 1982-1986 Honorable Discharged
Hospital Corpsman
Naval Hospital Great Lakes Ill.
Naval Hospital Groton CT.
US Marine Corps Camp Lejeune
2nd Battalion 2nd Marines Echo
Company/ Battalion aid station
2nd Battalion 10th Marines Regimental
aid station
Uniformed Services University of the Health Sciences
Bethesda, Maryland (reserve duty)
Professional Certificates
- Project Planning
- Project Management Specialist
- Human Resource Development
- Management Essentials
- Organizational Systems Improvement
Associations
PMI Project Management Institute